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What do they do?

Mediators are the neutral third party called in to help people negotiate a mutually acceptable agreement to a conflict without going to court.

They facilitate communication, promote understanding, assist the parties to identify their needs and interests, and use creative problem solving techniques to enable the parties to reach their own agreement.

There are many areas you can choose to specialise in, including family law, workplace, wills and estates. Indigenous disputes, commercial and business, and government mediation.

If you’ve got fantastic people skills and you’re passionate about helping and empowering people then you could make a great mediator.

However, if you have a short temper, are easily intimidated or frequently interrupt when people are talking, you’ll have to address those qualities before considering a role in mediation.


  • Schedule meetings
  • Conduct interviews
  • Ask questions and offer suggestions that will help settle the matter to the satisfaction of all clients
  • Documentation – settlement agreements, briefs and other legal documents
  • Recommend ways to proceed if mediation hasn’t resolved the problem

Skills required:

  • Understanding of laws and legal system
  • Active listening skills
  • Questioning and clarifying skills
  • Great written, reporting and communication skills
  • Empathetic, unbiased and open attitude


Either a Training course from a Registered Training Organisation or a University degree in Mediation and Conflict Resolution

Average salary $70,000 (Source: joboutlook.gov.au)

Job growth in this area is very strong (source: Joboutlook.gov.au)

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