Diagnose and resolve hardware and software issues for computer users
What do IT Support Officers do?
IT Support Officers provide help and advice to people and organisations to sort out their computer software and equipment problems and requirements. From setting up, installing technology and software, to troubleshooting. Updating, servicing, and maintaining IT equipment. Providing training and solutions, they’re constantly working to make workplaces more competitive, running more effectively and securely.
If you love IT, enjoy customer service roles and you’d love to work as part of a team but take responsibility for your own workload; a career in IT Support could be worth considering.
- Strong client focus and genuine desire to help
- Analytical and methodical with great problem-solving skills
- Persistent and patient
- Good communication skills including an ability to explain technical issues in easy-to-understand language
- Extensive knowledge of computer operating systems, hardware and software
- Works well in a team
- Flexible and able to deal with change, committed to continuously updating your knowledge
As an IT Support Officer you could be working in a team or in a management role. On a daily basis you could be:
- Helping users to solve problems or providing training (face-to-face or online)
- Finding and fixing faults
- Assessing issues and prioritising them for action
- Network maintenance, monitoring and other administration
- Determining hardware and software requirements and carrying out installations
- Implementing computer networks, designing and maintaining websites, online forms and other apps
- Carrying out repairs or replacement of equipment
Lifestyle Impact: Low
- Part Time opportunities: Low – only around 15% of IT Support Officers work part-time (source: Joboutlook.gov.au)
- Average hours for full-time workers: 41 hours a week (source: joboutlook.gov.au)
- IT Support Officers salary (average) $68,000* per year (Source: com.au) *salaries vary between industries, your role, and depending on your skills and experience
- Future career growth: Strong (Source: Joboutlook.gov.au)
- Working in IT not only ensures plenty of job security but also opens up lots of opportunities. IT Support Officers are required all over the world and in every industry.
IT Support Officers are most in demand in these locations:
This is a large and growing occupation, with work opportunities available in most regions of Australia – even remote areas. New South Wales, Queensland and Victoria employ the largest shares of workers in this role, but you could work from home anywhere in the country.
How to become an IT Support Officer in Australia
Although you don’t need a formal qualification in information technology or digital media to work as an IT Support Officer, having those qualifications could create more job opportunities and allow you to progress faster.
Lots of employers may prefer a bachelor’s degree and if you’re applying for more technical positions, you’ll most likely need a degree in computer science, engineering, or information technology.
If you don’t have any formal qualifications, you could still work as an IT Support Officer, you’ll need to prove that you have extensive experience with a great resume or portfolio and plenty of professional recommendations.
Step 1 – Choose high school subjects including IT, Digital Media and Business could prove useful. Prerequisites for undergraduate courses may also want you to have English and Maths to Year 12. It’s also a good idea to work on your customer service and communication skills.
Step 2 – Complete relevant VET or tertiary qualification e.g.:
Remember, you may have the option of studying some courses online. You could even complete them part time while you work and gain experience.
Step 3 – Keep up with changes in technology, by continuing your education even once you’ve got a job.
Step 4 – With work experience, you could move into a supervisory or management role. You could also apply for roles in training or technical sales.
Find out more here –
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Frequently Asked Questions (FAQ’s)
What do IT Support Officers do?
IT support officers provide help and advice to people and organisations using computer software or equipment. They’re essential in most industries and for most businesses as well as to individuals at home who need help with their iPhones, laptops and other devices.
What industries employ IT Support Officers?
IT Support Officers are needed in nearly every industry possible thanks to the use and our reliance on technology.
Do I need to go to university to become an IT Support Officer?
A formal qualification could really help you to kick your career goals faster. But if you’re dedicated and determined with a great work ethic, it’s possible to get a job in IT Support without one.
Where do IT Support Officers work?
You could be working in an office, at a client’s business, in a contact (or call) centre, or even remotely from home, your car or down at the beach.
What are 3 things I can do right now to help me become an IT Support Officer?
If you’re at high school and you’d like to find out if a career as an IT Support Officer is right for you, here’s a few things you could do right now:
- Teach yourself relevant tech skills
- Find ways to get work experience and build up your references
- Network to find opportunities both for now and in the future.