Work behind the scenes to make businesses run smoothly
What do Receptionists do?
Receptionists are the first point of contact in a business and receive and welcome visitors, helping people with questions and requests. They assist other staff by performing administrative and other office duties, such as answering phones and data processing.
If you are polite and outgoing, can multitask and have great time management skills, and want a career that can take you to almost any industry, a career in Reception could be perfect for you.
- Kind and approachable
- Great communicator
- Can multitask effectively
- Impeccable personal presentation
- Positive and outgoing
- Good phone etiquette
- Excellent time management skills
- Good technological literacy
- Answering and forwarding telephone calls
- Greeting and assisting visitors and customers
- Responding to emails
- Filing important documents
- Arranging and recording details of appointments
- General office duties such as photocopying and data processing
- Answering questions and receiving complaints
- Maintaining the reception area
- Assist other staff with duties as required
Lifestyle Impact: Low
- Part Time opportunities: High – only 43% of Receptionists work full-time, meaning there is lots of opportunity for part-time roles (source: joboutlook.gov.au).
- Average hours for full-time workers: 40 hours a week, which is average (source: joboutlook.gov.au).
- Receptionists’ salary (average) $50,000* per year (Source: com.au). *Salaries vary depending on your skills and experience.
- Future career growth: Moderate (Source: joboutlook.gov.au).
Receptionists are most in demand in these locations:
This is a large industry, with around 181,800 workers in 2019 (source: joboutlook.com.au). There are opportunities available for receptionists across Australia, and they can work in almost any industry.
Depending on the business, you may be able to work from home or remotely.
How to become a Receptionist in Australia
You don’t need any formal qualifications to work as a receptionist in Australia, though there are some you can take to increase your employment prospects.
Step 1 – Complete your high school certificate and take subjects such as English and Maths.
Step 2 – Consider studying a relevant VET course to boost your skills and employability. You could study a course such as a Certificate III in Business Administration.
Step 3 – Find work as a receptionist and start building on your skills and networks.
Step 4 – If you want to work in a specific industry, you could take an industry-specific administration course, such as:
- Certificate III in Automotive Administration
- Certificate III in Accounts Administration
- Certificate III in Arts Administration
- Certificate IV in Health Administration
Step 5 – Once you have some experience under your belt, you can move into higher positions such as office manager or team coordinator.
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Frequently Asked Questions (FAQs)
What do Receptionists do?
Receptionists greet clients and customers and assist other staff with administrative and office duties.
Which industries employ Receptionists?
Receptionists can work in almost any industry, and are most commonly found in the Health, Hospitality, Business, Education and STEM industries.
Do I need to go to university to become a Receptionist?
No, but you may consider undertaking a relevant VET qualification or undertaking work experience to help boost your employment prospects.
Where do Receptionists work?
Receptionists work on-site at a business or organisation, and are often the first person you will see when you enter the building. Depending on the business, you may also be able to work remotely or from home.
What are 3 things I can do right now to help me become a Receptionist?
If you’re in high school and you’d like to find out if a career as a Receptionist is right for you, here’s a few things you could do right now:
- Try and find work experience as a receptionist in an industry that interests you. This can help you start building on your skills and networks for future prospects.
- Consider undertaking a school-based traineeship to gain a business or administration-related qualification. This way you can keep studying while building your qualifications and earn some money.
- Try volunteering in your local community. This is a great way to build some essential skills such as communication, confidence, and independence, as well as looking great on your job applications.